Hello Jan,

Thanks for the information. Our development team has confirmed that the root of the problem is caused by the Agent password not getting decrypted on retrieval from the Registry as it should. This is a machine specific issue, which will be resolved on the next version. For now, it will be necessary to clear and rewrite the Agent password when computer is restarted.

Hope this helps!

Hi Nataly,

More details steps

• my agent is connected with my Openbot ( proper credentails ). Enhanced security is set.
• i restart my computer while Openbots Agent is running
• i can not connect my agent to server after restart
• i have to use 'clear credentials' function
• i can connect again

HKCU\Software\Openbots\Agent\Credentials\Password - I can not verify password , it's encrypted

Hi Jan,

The error you mention above indicates that the API is having issues validating the Agent information. Please make sure that the Agent information matches the data generated by the agent's Machine Info tool. For instance, if using Enhanced Security, the MAC Address value might have changed if it is not static.

Another possibility is that the credentials are incorrect, we don't allow users to update existing agent's username/password because of security protocols. To test this scenario, you would need to check your Registry or create a new agent to verify that is the issue.

I use version 1.5.1