Support > Forums > OpenBots Studio > Native Browser extension is not responding

Native Browser extension is not responding

Lakshmi S

  • Reporter
  • Calender Icon December 27,2021 at 1:49 PM

Hi openbot experts,

I am using the Native browser click element command-

Error: Native Browser extension is not responding, please make sure it's installed and enabled. Try restarting the browser engine.

but the extension is already installed and I was able to execute the Native Browser Create Application Edge command before this.

Any suggestions would be helpful

This forum has 173 topics, 516 replies, and was last updated 10 months ago by Ehtesham Abad

  • Participant
  • Calender Icon July 27,2022 at 7:58 PM

TopicDetailModel.Answer.Content

Lakshmi S

  • Participant
  • Calender Icon December 30,2021 at 5:53 PM

It seems the path was incorrect for me, for the location of the OpenBots.NativeServer.exe file.

My path was: "path": "***MASKED_PATH***.exe",

in the com.openbots.chromeserver.message-manifest.json file.

Once updated to: "path": "***MASKED_PATH***.exe",

The native element recorder started working again.

Lakshmi S

  • Participant
  • Calender Icon December 28,2021 at 5:19 PM

@NATALV001

Yes, recieved

Lakshmi S

  • Participant
  • Calender Icon December 28,2021 at 5:09 PM

@SAINAG001

Could you please confirm the email address?

Lakshmi S

  • Participant
  • Calender Icon December 28,2021 at 3:28 PM

@NATALV001

I didn't receive an email

Lakshmi S

  • Participant
  • Calender Icon December 28,2021 at 3:17 PM

@SAINAG001 I have emailed you to the email address associated with this account, let me know if you receive it.

Lakshmi S

  • Participant
  • Calender Icon December 28,2021 at 5:48 AM

@NATALV001

I am available to attend a meeting.

Lakshmi S

  • Participant
  • Calender Icon December 27,2021 at 9:20 PM

It is difficult to troubleshoot the Native recorder without taking a closer look at the environment. Would you be able to join me in a Teams meeting for a quick troubleshooting session? if so, I�ll send you a meeting invite to the email associated with this account, depending on your availability

Lakshmi S

  • Participant
  • Calender Icon December 27,2021 at 7:22 PM

@NATALV001

Version 1.7.0 and before I installed an old version three months ago but I uninstalled it a long ago. Currently using studio version 1.7

Lakshmi S

  • Participant
  • Calender Icon December 27,2021 at 6:59 PM

@SAINAG001

Yes, the Native Browser Create Application command does not need the extension enabled to work. All other commands that perform an action on the browser, do need the extension to be able to run.

Could you please confirm what version of Studio you have installed? and also, if this is the first time installing Studio on your machine?

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